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Updated PECB Test Answers and Test ISO-IEC-20000-Foundation Objectives Pdf

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

• Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
• IEC 20000-1:

Topic 2

• This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
• IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Topic 3

• ISO
• IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
• IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q42-Q47):

NEW QUESTION # 42
How many years is an ISO/IEC 20000-1 certificate valid for the Certification scheme?

• A. Two
• B. Five
• C. One
• D. Three

Answer: D

NEW QUESTION # 43
How should a problem requiring a change to a configuration item be resolved?

• A. Escalate the problem to service level management
• B. Raise a request for change
• C. Use a service request
• D. Update the configuration management database

Answer: B

NEW QUESTION # 44
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

• A. By outsourcing change management
• B. By promoting continual improvement of the SMS
• C. By showing leadership and taking actions
• D. By taking disciplinary action against underperforming employees

Answer: C

NEW QUESTION # 45
at is the difference between a nonconformity and an observation?

• A. A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor
• B. They identify different levels of defect, and if either of them are identified during an audit then certification